Firesupport Airsoft Shop FAQs
WE Accept various defences for being able to buy a replica gun,
UKARA, BASC, Sportman Association, Shooters Rights Association, Cosplay, justcos, SWAT PASS, MVT, AFRA and being a member of other reenactment societies. We will also directly contact sites where necessary to get confirmation from them that you are a valid player. For Netherlands we require a photo of your NABV card. For NON UK deliveries there are no restrictions on purchases .
0. Disposal of Electrical and Electronic Equipment (WEEE)
Furthermore where it is produced as waste we must work together to ensure that it is separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered).
By adopting the new regulations and working together we can all reduce the amount of landfill and resulting contamination.
Should this facility be required please contact us
1. Delivery Information
For UK orders we aim to despatch your order as quickly as possible and will get it to you within 5 working days
Please see https://www.firesupport.uk/postage_info for more information
2. How can I track my order?
If when you order an item from the web site you create and account it is possible to see all your
purchase history and on this is a link to the parcel tracking (click on the despatch date).
3. What are the postage costs?
Please see the following link https://www.firesupport.uk/postage_info
4. LiPo Battery Safety
IMPORTANT SAFETY INSTRUCTIONS AND WARNINGS v1.3
All batteries are tested before they are posted and any fault must be notified within 3 days of receiving your order
1. Please take extreme caution when soldering the dean plug to the main wires. The cells could be permanently damaged if the battery is shorted.
2. We strongly suggested LiPos to be balance charged every charge. This has great influence over the life and performance or the battery pack.
3. Self-discharging is normal in Li-Po battery. Top off your battery packs before use if they are fully charged and have not been used for max performance.
4. Use Li-Po balance charger only.
5. Never charge the battery unattended.
6. Maximum charge is 3C but charge with more than IC could get false message from charger and is not encouraged.
i.e. for 2200mAh/5000mAh batter), 2200mAhl5000mAh = 2.2 5A = 1C.
7. 1C charge is recommended. Attempting for higher charge current could get false message from charger and is not encouraged.
i.e. 1100mAh/I600mAh battery. the charge current should be 1.1A / 1.6A for 1C charging.
8. Do not overcharge or direct charge, which could shorten the life of the battery and the battery could crack if severely over charged.
Cell voltage must not exceed 4.2V per cell.
9. Do not charge batteries in series without reading your charger manual carefully. This could cause overcharge, fire or incorrect battery recognition.
10. The minimum voltage could be different for different Kong Power batten pack. Please DO read the sticker on the battery pack for information accordingly.
11. DO not over discharge the battery, or it could be damaged.
12. The cell voltage is best kept above 3.0V. The multi function chargers might identify the battery as undetectable if the voltage is exceedingly low.
Over discharge causes the cells unbalanced or any cell to be over charged. Therefore, over discharge is not encouraged.
13. Constantly over discharging the battery could cause voltage unbalanced as a result of power loss.
14. Continue to charge a battery that has begun to swell up will cause fire.
15. DO not expose the battery in direct sun light. Never charge your batteries in car under extreme temperature. This could cause a fire.
16. Check the cell voltage regularly and balance the cells for max performance.
17. The battery could be hot after use. Please leave it for 30 minutes before charging.
18. Please take caution of the above and take a good care of your battery to maintain its high performance and to extend its life.
19. RC model boat and RC model car players please take caution of all the above and also use timer.
Use BE for Li-Poly battery only and set the cutoff voltage to 3.0Y/cell or above to prevent the battery from being over discharged.
20. AEG Airsoft Gun players are recommended to TIME the battery use and stop discharging the battery immediately
when the ROF drop noticeably. If the battery is discharged to lower than 3.0V / cell, it could be severely damaged.
21. Warranty: The warranty does not cover misuse, unpacked battery, abuse or other inappropriate use of the battery.
Product warranty is limited to original defects.
5.Lipo Battery Tips
Top tips to use LiPO battery and keep your battery staying on top performance with long life cycle. vol. 1.0
Charging
1. Use smart LiPO balance charger.
2. Make sure the cell voltage are balanced(voltage difference within 0.02mv) after charging for max performance.
3. Do not charge the voltage of any cell over 4.2V for long life cycle. Over-charging will damage the battery.
Discharging
1. Keep the voltage per cell above 3.7V*(i.e. 7.4V for 2 cell lipo and 11.1V for 3 cell lipo). By following this rule, there is approx 20% capacity kept in the battery for the purpose of long
life cycle. This known as 80% rule. In other words, it means only use less than 80% of the battery capacity.
*: To get the correct voltage reading, measure the voltage when the battery is not under load.
2. LIPO battery WILL be damaged if it is drained.
3. In order NOT to damage your Kong Power AEG LIPO carelessly, battery alarm is recommended or count the total number of BBs/magazines you can shoot with that particular AEG and that particular LIPO battery safety, and without damaging your LIPO battery pack.
Maintenance
1. When LIPO is not used, charge/discharge the voltage per cell to 3.8V-3.85V for long life cycle.
2. For long term storage(i.e. Winter season), follow (1) and check the battery voltage every 1-2 months and maintain the battery voltage per cell within the recommended range of voltage.
7. Can you fix / repair / service / upgrade my gun? YES
We are able to offer repair, upgrade and service of your AEG, Pistol, Sniper rifle, Shotgun or support weapon as long as they are not a cheap chinese clone such as (JG, Dboys, SRC, Well, Both Elephants etc)
If you do send it to us please include a note of your name, address, tel num, why you are sending it to us.
Firesupport Ltd
The Court Yard
Conquest Drove
Farcet
Peterborough
PE7 3DH
8. Ukara memberships are added by the site you are a member of.
9. Can you two tone (spray a gun) for VCR purposes? YES
Please see our upgrade section and add that item to your shopping cart
We will require proof of your age (driving licence, passport or birth certificate) to be emailed or faxed (01733 248058)
We also sell clear guns that do not require spraying, we will still require proof of age.
10. Can you order in parts for my gun? YES
Please supply a list of part numbers that you require sometimes it tales up to 3 months to get the parts and we will require a deposit paying before the items are ordered.
11. Where can I find gun diagrams?
Please see our links page https://www.firesupport.uk/publications-and-vouchers.html?publication_type=654 near the bottom of the page
we are gradually building up a list of sites for manuals.
12. Payment Options
Credit/debit Card
Cheque and Postal Order- make payable to Firesupport Ltd and post it to us.
Paypal - incurrs no charges
Bank Transfer we email you a quote and an bank details.
13. If you are considering buying a Gun, RIF or IF and fps is important (high or low) please add a comment to your order during the checkout process. We cannot guarantee fps of most brands as they vary between batches of production.
14. T-Shirt Sizes comparison chart http://convertalot.com/clothing.html
14a. Hat size chart see https://snooksthehatters.co.uk/sizes-and-measuring/
15. Business types that we supply
We supply to Airsofters, Reenactors, Government Institutions (Police, Army etc, Museums, Film and Theatre Companies
16. If you require a a different connector on your battery, please add it to your order and add a comment in the comment box toi say please fit connector to battery. We fit it free of charges.
17. New search facility, search for an item then click REFINE to alter your search.
18. If you want a battery with a particular type of connector (Deans or Tamiya), then add the connector you want to your order and in the comments of the order ask us to put the connector on the battery for you, we add £2 labour to the invoice total for doing the work.
19.Let us tell you when a product is back in stock "Click Add to Notify List"
We now have a system on the web site that you can request emailing when a product comes back in stock
For any out of stock product, click "Add to notify list"
To do this you will need to logon to your account or create an account
You will then be able to manage your notify list using the My Account link.
The system will email you when the product has been put back in stock
20. ICS Plastic and Metal Gun Differences
- plastic version - the receiver is plastic
- plastic version - you get 2 plastic hicap 300 rnd magaines instead of 1 metal 450 rnd amd 1 plastic 300 rnd magazine
- plastic version the motor is an infinite 2000 instead of the turbo 3000 that is in the metal bodied gun. That does not mean the motor is no good as it was originally in the metal gun until they upgraded the motor in the metal gun.
21.Has my fuse blown?
Flat Fuse information
208mm - G3 SAS (TM) and TM G3 HC (TM)
275.5mm - Marui 416D
300mm - Marui SCAR H AEG (same as original) - M1A1 Thompson XM177 E1 and E2
320mm - Marui AUG High Cycle
420mm - Marui M14 Socom
460mm - TM AK74MN
560mm - King Arms L1A1 SLR inner barrel
Marui 416C original length 229 but will take 247mm
Marui 416D 275.5mm
M14 Socom Marui - 420mm
CQB-R 285mm
SCAR H Marui 300mm std, can take 363mm, with ext and showing inside flashiider 460mm
G&P Sentry 247mm
M1A1 Thompson 300mm
MP40 (AGM) 255mm
23. Gas Guns and the Cold.
Please be aware that GBB pistols do not perform well in the cold winter months.
We make every effort to test them and only send them out if in perfect working order.
If your GBB pistol that you have just received from us does not perform please call us before doing anything.
You should keep the magazines warm and only shoot on single shot in the cold weather.
24. ICS gearbox information
For standard ICS M4 AEG, you need to use MA-60/61/62. The difference between MA-61 and MA-62 is the wire direction.
For CXP-UK1/HOG, they use the same upper and lower gearboxes. However, we only have front wired lower gearbox part number for UK1/HOG, if you need the rear wired version, please let me know when you place order. I will change it for you.
For PAR Mk3, due to different dimension to the lower receiver, it has a different lower gearbox. MA-263 and MA-273 actually are the same gearbox with rear wire, but the wire length is different, so they have their individual part number for crane stock or MTR stock. However, the upper gearbox is the same as UK1 and HOG.
For APE, it has its own upper and lower gearbox. Though the upper gearbox is mainly the same as the UK1, but it has its own decorated bolt cover, positioning block and nozzle. So APE has its own upper gearbox.
ICS complete gearbox chart
Now availailable SSS mosfet Lower gearbox for M4 and CXP
ICS Upgrade Chart New version 2018 including MAR MMR YAK
A comprehensive list of upgrade parts for each ICS Gun
ICS Split gearbox compatibility
ICS Parts compatibility chart
ICS SPRING Guide Comparison
ICS SG STOCK Chart
GAS POWER
Based on an average measurement of a new can at room temperature
Gas Type / Power (PSI)
Abbey 144A - 95
Abbey Maintenance - 95
Abbey Ultra - 105
Abbey Vertex - 105
Abbey Mini Brut - 110
Abbey Mini Ultra - 110
ASG Ultrair - 110
Spartan Power - 110
Guarder 1000 - 110
Nuprol 1.0 white 115
ASG Standard 135 Power Green - 121 psi
Brut Sniper - 130 psi
ASG Medium 164 Power Orange - 135 psi
Nuprol 2.0 green 135
ASG High Power 178 Red - 142 psi
Nuprol 3.0 red 160
Guarder 2000 - 180
Nurol 4.0 Black 200
Vorsk V12 Black 220
JOULE CREEP and FPS TABLE
HOW TO FIT MA-89 TO ICS MARS
See info here
ICS MARS S3 gearbox diagnosis
Double check the gears, motor, or cut-off lever if it’s blinking.
If it’s glowing, then the problem will be MOSFET or electronic unit
HOW to DMR and ICS MARS to single shot only
See attached pdf HERE
SILVERBACK AIRSOFT SRS A1 and A2 Spring power guide
MILSPEC STOCK DIMENSIONS
Tokyo Marui optional parts compatibility tables
Use Google Chrome to automatically translate pages to English
See https://www.tokyo-marui.co.jp/products/option_supply/#option_supply-html